Repeat Business Retainer
You already did the hard part. They bought once.
Most small businesses spend everything on finding new customers and nothing on the ones they already served. This retainer is the other side of that.
$500 to $900 a month · month to month, no contract
Every month you get
Everything written and ready to send.
- Review requests, written and ready to send, plus drafted responses to any new reviews
- Follow-up messages for after each job or purchase
- Return reminders timed to when your customers are due back
- Two to four Google Business Profile posts
- A one-page report: reviews added, messages sent, and customers who came back
You send the messages. I build the system and write every word. Your accounts and your customer relationships stay yours.
The first month
Setting it up
- A short intake call or form
- Your customer list or invoice export
- Manager access to your Google Business Profile
- How often your customers are due back
- How you talk to customers and what you call your services, so the messages sound like you
Each month after
What I need from you
- A list of the jobs or sales you completed since last month
- Any customer complaints or issues to address
- Which messages you sent
Without the monthly list of completed jobs there is nothing to write follow-ups about, so that one matters most.
Why I offer this
Keeping customers is what I am best at.
In the repair business I run with my husband, word of mouth and repeat customers are a big part of what keeps the phone ringing. That came from following up, asking for reviews, and reminding people when they were due back. This retainer is that same work, done for your business.
You get the system and the messages. I cannot promise a number of reviews or returning customers, and nobody honest can.
Need a brand first? Start with Brand Starter or Brand + Content Launch. Have years of old customers sitting in invoices? Add Past Customer Reactivation.
Ask about the retainer.
Tell me what you sell and how often customers come back. I will tell you where the price lands for your business.